Policies, Guarantee and Shipping

POLICY

EMR Exotic birds are of the finest quality and are offered at affordable prices. We guaranty our clients a healthy and a happy bird, knowing the joy and happiness they bring to our lives.

We take reservations on any of our available birds as well as available babies until weaned and ready for shipping with a 40% non-refundable deposit. Please e-mail for availability first. All bird(s) must be paid in full before they are shipped Flight arrangements will be e-mailed to you, so you’ll know when to pick up your bird(s) at your closest airport.

As form of payments we take money orders, personal checks (we hold delivery until the check clears), direct deposit to our bank account, bank wire transfer and Pay Pal; we take cash only for local pick-up. All sales to California destinations are subject to Sales Tax, currently 8.75%. Exempt are sales made for resale under a valid resale certificate issued by the CA State Board of Equalization. Fax me a copy of your resale certificate number. (858-756-5563). Shipping charges such as air freight, crates, Pay Pal fees, financing and wire transfer fees are your additional cost.

EMR Exotic Bird Breeder does not offer tours of our aviaries and our birds for health and safety reasons. However, young birds maybe seen/visited by appointment ONLY. Local pick up of birds maybe available and by appointment ONLY. (No Sunday appointments).

All our newly acquired birds are quarantined for 45 days minimum in a separate area, away from all the other birds for conditioning before they are introduced to the others.

All sales are final and not subject to refund, cancellation, return or exchange except as specifically stated herein. We guaranty that to the best of our knowledge our birds are shipped healthy and free from disease. You are free to have a qualified avian veterinarian examine the birds at your cost. Upon your request, we can arrange for health certificates, vaccinations, etc from our local certified avian vet for an additional charge.

We are not responsible for any condition arising after the birds are delivered, including but not limited to: mistreatment, malnutrition, lack of food or clean water, exposure to trauma, stress, excessive heat or cold or neglect.

Health Guaranty

Have a qualified avian veterinarian check your newly acquired bird(s) as soon as you receive them. We guarantee the birds for a period of 1 week (7 days ONLY) from date of delivery. If the avian vet finds that the bird(s) is tested positive of pre-existing and untreatable fatal disease, we require a written documentation with test results from him of the disease.

Any newly acquired bird should be segregated from your existing birds to insure there is no transfer of air born disease to or from either group.

In the event that the bird(s) dies in the 7 days period, take it to a laboratory or an avian vet for a necropsy to determine the cause of death. You notify us in writing or e-mail with the test results that our bird is tested positive with a terminally illness/disease by a qualified independent avian vet. We require the return of the diseased birds closed leg band intact (not cut).

We will replace the bird of same specie and sex, including a pro-rata share of shipping costs, if applicable, based on the cause of death or the untreatable fatal disease and upon verification of the documentation provided us by your qualified avian veterinarian. If in any event we do not have the same bird and sex, we will credit the amount toward any bird you may choose.

EMR Exotic Bird Breeder is not responsible for the cost of any examination and testing performed by your avian vet.

Failure to have the bird(s) examined by a qualified avian vet within the 7 day period, nullify and void the above health guaranty.

Gender Limited Guaranty

We DNA most of our non-dimorphic birds to determine their gender. The cost of DNA is added to the price of the birds.

Sexually dimorphic birds can be sexed visibly by differences in plumage colors, head, beak and body structure. Even with these differences, errors may occur and there is no 100% guarantee. For these birds we will use our best efforts to send you the gender requested. We will be happy to submit for DNA testing for any birds you want at an additional cost.

In the highly unlikely event you receive a bird of a different sex than ordered we will try to replace any error, upon receipt back of the bird in excellent health in same condition they were received. You will be responsible for all costs of return shipping and replacement shipping.

Shipping

RATES
Delta shipping - approximate $120
Continental - approximate $160 +
Shipping crates - sml $20, med $30, lg $40 (made of plywood, sturdy and very safe for the birds)

We ship throughout continental USA primarily via Delta Air Lines and secondarily via Continental Airlines. Buyers pay, in advance for the birds, airline shipping costs, shipping crates and airline insurance costs as well as any Pay Pal fees incurred.

To date, no birds have arrived DOA. In the event a bird arrives sick, DOA or for any other problems, we must be notified within 12 hours of arrival. Any claim for a DOA must be made directly to the airline on the same day, as late claims are not accepted. Insurance stays in effect if a flight is delayed.